Privacy Policy

Effective Date: 2/9/2026

Master Craft Heart & Home Inc. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.mastercraftfireplace.com), use our services, or communicate with us via phone, email, or SMS.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Billing and payment information

  • Any information you voluntarily provide

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Provide and manage our services

  • Communicate with you about appointments, services, or inquiries

  • Send service-related notifications and updates

  • Respond to customer support requests

  • Improve our website and services

  • Comply with legal obligations

3. SMS & 10DLC Messaging Compliance

By providing your mobile number and opting in, you consent to receive SMS messages from Master Craft Heart & Home Inc., including:

  • Appointment reminders

  • Service updates

  • Customer support messages

  • Important account notifications

Message Details

  • Message frequency may vary

  • Message and data rates may apply

  • Consent is not a condition of purchase

Opt-Out

You may opt out at any time by replying STOP to any message.

For help, reply HELP or contact us directly.

We do not sell, rent, or share your phone number for third-party marketing purposes.

4. How We Share Your Information

We may share your information only in the following circumstances:

  • With trusted service providers who assist in operating our business

  • To comply with legal requirements

  • To protect our rights, safety, or property

  • In connection with a business transfer or merger

We never sell your personal information.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.

However, no online system can be guaranteed 100% secure.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic

  • Improve site functionality

You may adjust your browser settings to refuse cookies if you prefer.

7. Your Privacy Rights

You have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion (subject to legal requirements)

  • Withdraw consent for communications

To exercise your rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Master Craft Heart & Home Inc.

Email: sales@mastercraftfireplace.com
Phone: (208) 634-3132
Address: 103 N. 3rd St. McCall, ID 83638